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Refund Policy

PLEASE NOTE: We do not accept returns for refund or exchange, at the exception of items damaged in transit. Due to the necessary health and safety precautions, our PPE product sales are generally deemed as final and non-refundable across the industry. While we remain equally vigilant and follow the highest safety standards, HEALTHTECH USA  we are aware of the challenges our customers are facing. Therefore, we have taken a proactive sensible approach towards our customers' requests as long as it meets the following criteria: The item must be unused and in the same condition that you received it. It must also be in the original packaging.


Refunds (if applicable)
To be eligible for a refund or exchange, you must first email us within 10 days of receiving the products at support@healthtechus.com with pictures of the damaged items and the brief explanation for returning the item. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.

Lost or Stolen Packages
HEALTHTECH USA INC. is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, HEALTHTECH USA will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item, email us at support@healthtechus.com

Shipping
To return your product, you should mail your product to: 

- HEALTHTECH USA - PO BOX 14951 Clearwater, FL 33766 - support@healthtechus.com 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

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